Horrid Woman at the Liberty Twp./Powell YMCA

Ew...I have just lost a lot of respect for the YMCA. My mom and I just went down to the Liberty Twp./Powell YMCA, so my mom could sign up as a program member. (I've been a YMCA member for almost 4 years.) We wanted to do the pilates classes that they offer. When we got to the front desk to sign up, my mom double-checked to make sure that the program membership covered those classes and the woman said that it did not because it was a free class. That didn't make sense, but that was fine.

It was the conversation that took place next that really pissed me off. I mentioned that maybe they might want to clarify on their website that the free fitness classes aren't included in the program membership because right now all it states is "program members may participate in classes only." (In my mind, that would include pilates - a class offered by the Y.) The front desk woman replied "We don't control that. It's not our problem." (As if it's my problem their website isn't clear.) Her entire demeanor was dismissive and rude. She barely even glanced my way when she made her statement, as if addressing a member's concern wasn't worth her time. I've never been so poorly treated by an employee of the YMCA. I don't know that I'll ever go back to that particular YMCA.

I wish now that I would have paid more attention to her name, because I'm definitely going to be letting someone at the YMCA know of my displeasure at the discourteous treatment. Let's face it, she didn't have to do much to not piss me off. She could have said: (1) "I didn't realize that. We don't control the content of the website, but I'll make a note of your concern and let someone know." or (2) "We don't control the content of the website, but let me get the name of the person who does and you can let him/her know of your concern/suggestion" or (3) "We don't control the content of the website, but there is a feedback form on the website where you make suggestions or voice concerns." It would have maybe an extra 30 seconds of her time. She is a wretched woman.